GOODSYOGA SHIPPING AND DELIVERY POLICY
Effective Date: 20.07.2023
1. Shipping and Delivery Overview
This Shipping and Delivery Policy (“Policy”) outlines the terms and conditions governing the shipping and delivery of products purchased through GOODSYOGA (www.goodsyoga.in). By making a purchase on our Website, you acknowledge and agree to the terms stated in this Policy.
2. Shipping Methods and Costs
2.1 Shipping Methods: We will courier the purchased product by best shipping method based on factors such as destination, product type etc.
2.2 Shipping Costs: We are delighted to offer free shipping and delivery for all orders within India. This means that customers do not need to pay any shipping fees for their purchases.
Here are the key points of our free shipping and delivery policy:
1. Eligibility: Free shipping is available for all orders shipped within India, regardless of the order value or package weight.
2. Nationwide Coverage: We provide free shipping to all locations within India, ensuring that customers from various regions can enjoy the benefits without any additional charges.
3. Delivery Time: We strive to deliver orders promptly and aim to provide an estimated delivery time frame during the checkout process. However, please note that actual delivery times may vary depending on factors such as product availability and delivery location.
4. Return Shipping Costs: In the event that a customer wishes to return a product, the cost of return shipping will be borne by the customer. We recommend using a reliable shipping method with tracking to ensure that the returned item reaches us safely.
5. Return Policy: Our return policy outlines the specific conditions and procedures for initiating a return. Customers are encouraged to review this policy to understand the process and any associated requirements.
We take pride in providing a seamless and satisfactory shopping experience, and our free shipping and delivery policy is designed to contribute to that goal. If you have any further questions or concerns regarding our policy, please don’t hesitate to contact our customer support team for assistance.
3. Order Processing and Fulfillment
3.1 Order Processing Time: Once your order is placed, it will be processed within 2 business days. Business days exclude weekends and public holidays.
3.2 Order Fulfillment: We strive to fulfill and ship orders as quickly as possible. The estimated delivery time will depend on the shipping method selected, the destination address, and the availability of the product. Please note that unexpected circumstances, such as natural disasters or carrier delays, may impact delivery times.
4. Tracking Information
4.1 Shipment Tracking: Once your order is shipped, we will provide you with a tracking number and a link to track the progress of your shipment (through your account on the website or via email). You can use this information to monitor the status and estimated delivery date of your package.
4.2 Delivery Updates: We may also send you email notifications or SMS updates regarding the status of your shipment and any significant changes in the delivery schedule.
5. International Shipping
We are not offering international shipping.
6. Shipping Restrictions
6.1 Address Restrictions: We ship to the address provided during the checkout process. It is your responsibility to ensure that the shipping address including pin code is accurate, complete, and capable of receiving the shipment. We are not liable for any loss or delay resulting from an incorrect or incomplete address.
6.2 Restricted Items: Certain products may be subject to shipping restrictions or regulations due to their nature, size, or destination. If an item cannot be shipped to your location, it will be indicated during the checkout process or through email.
7. Damaged or Lost Shipments
7.1 Damaged Shipments: In the event that you receive a package that appears to be damaged, please notify the carrier immediately and document any visible damage. Please also contact our customer support to report the issue. We require photographic as well as video evidence of the damaged package and its contents to process a claim.
7.2 Lost Shipments: If your package is lost in transit, please contact our customer support. We will work with the carrier to initiate an investigation and resolve the issue as quickly as possible.
9. Force Majeure:
In the event of unforeseen circumstances such as natural disasters, strikes, or any other force majeure events that may impact the delivery process, we will make every effort to communicate the delay and seek your understanding and cooperation.
10. Returns and Exchanges:
For information regarding our returns and exchanges policy, please refer to the dedicated section on our website.
10. Changes to the Policy
We reserve the right to modify or update this Policy at any time without notice. Any changes will be posted on our Website, and the revised Policy will apply to all purchases made after the effective date of the update.
11. Contact Us
If you have any questions, concerns, or requests regarding this Policy or our shipping and delivery processes, please contact us using the information provided on our Website.
