GOODSYOGA POLICY ON PREPAID ORDERS (FULL PAYMENT)

Our policy on prepaid orders aims to provide a smooth and convenient shopping experience for our customers. Here are the key points of our prepaid order policy:

1. Prepayment Requirement: For certain orders, we may require customers to make a full payment in advance at the time of placing the order. This ensures that the product is reserved for the customer and helps streamline the order fulfillment process.

2. Payment Options: We offer multiple secure payment options to facilitate prepaid orders, including credit/debit cards, net banking, online Goodsyoga wallet, and UPI (Unified Payments Interface) platforms. Customers can choose the payment method that is most convenient for them.

3. Order Confirmation: Once a prepaid order is successfully placed and the payment is received, we will send a confirmation email or message to the customer. This communication will include details such as the order number, product(s) purchased, billing and shipping information, and estimated delivery date.

4. Refunds and Cancellations: If, for any reason, a customer wishes to cancel a prepaid order before it has been shipped, they can request a cancellation through our customer support channels (customer account on the website or by an email to customercare@goodsyoga.in). Refunds for prepaid orders are typically processed through the same payment method used during the initial transaction or through NEFT or RTGS.

5. Order Fulfillment: We strive to fulfill prepaid orders promptly and ensure that the products are dispatched within the specified timelines mentioned on our website. In case of any unexpected delays or issues, we will proactively communicate with the customer to provide updates and alternative solutions.

6. Return and Refund Policy: Our return and refund policy applies to prepaid orders as well. If a customer receives a defective or incorrect item, they can initiate a return request within 24 hrs of delivery.

By offering prepaid orders, we aim to provide our customers with a hassle-free and efficient shopping experience, ensuring that their desired products are reserved and promptly delivered. Customers can refer to our website or contact our customer support team for any further details or clarification regarding our prepaid order policy.