Frequently Asked Questions (FAQs) For Goodsyoga

1. How do I place an order?

   To place an order, simply browse our products, select the items you want, and add them to your cart. Proceed to checkout, provide shipping and payment information, and confirm your order.

2. What payment methods do you accept?

   We accept major credit and debit cards (Visa, MasterCard, American Express, Rupay, Maestro), UPI and other secure online payment options.

3. Is my payment information secure?

   Yes, we take your security seriously. We use industry-standard encryption and secure payment gateways to protect your payment information.

4. Can I track my order?

   Absolutely. Once your order ships, you will receive a information about tracking number in your Goodsyoga account or via email. You can use this to track your package’s journey until it reaches your doorstep.

5. How long will it take to receive my order?

   Shipping times vary based on your location and the selected shipping method. Usually it takes 4 to 7 days.

6. What’s your return policy?

   If you’re not satisfied with your purchase, you can return it within 7 days of receipt. Please review our Returns & Refunds page for detailed instructions.

7. How can I cancel an order?

   If you need to cancel an order, contact our customer support as soon as possible. Orders can only be canceled before they are shipped.

8. Do you offer international shipping?

   Not yet.

9. What if I receive a damaged item?

   If your item arrives damaged, please contact our customer support within 24hrs of delivery. We’ll arrange for a replacement or refund as per our policy.

10. Can I change my shipping address after placing an order?

   We can attempt to change the shipping address if your order has not yet been shipped. Contact our customer support immediately for assistance.

11. Do you have a rewards program?

   Yes, we offer credits for our customers (Rs 50 cash back upon online purchase of minimum Rs 1500). You can use the credits for future orders at Goodsyoga.

12. How can I contact customer support?

   You can reach our customer support team through our Contact Us page, via email at customercare@goodsyoga.in, or by whatsapp at 7015885854. We’re here to assist you.

13. Are my personal details safe with you?

   Absolutely. We value your privacy and adhere to strict data protection guidelines. Your personal information is kept confidential and used only for order processing and communication.

14. Do you offer gift wrapping services?

   Yes, we provide gift wrapping options for selected items. During checkout, you can choose to have your items beautifully wrapped before shipping.

15. Can I change or modify my order after it’s placed?

   Once an order is placed, modifications are generally not possible. Contact our customer support for special cases, and we’ll do our best to assist you.

16. Do you offer bulk discounts for large orders?

   Yes, we offer bulk discounts for qualifying large orders. Contact our sales team to discuss your requirements and receive a customized quote.

17. What if I have forgotten my account password?

   On the login page, click on the “Forgot Password” link and follow the instructions to reset your password.

18. How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?

If you receive an e-mail, a call from a person/association claiming to be from Goodsyoga seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Goodsyoga never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.